PreLoad Inspection & Touch Up
All orders are uncartoned & inspected prior to loading, with up to 45 minutes of touchups provided by our Master Craftsmen.
Once orders complete our extensive inspection process, the furniture is then double padwrapped and/or crated. Flats, such as mirrors and beds, are recartoned with reinforced packaging. This process ensures a claims-free delivery.
White Glove Delivery
West Express provides a delivery team of two uniformed men. The furniture is placed in the customer's room of choice and assembly up to 1 hour is provided at no additional charge. All accessorial charges, if any, are discussed and agreed upon in advance.
Customers are contacted to confirm their delivery schedule before the order is loaded for delivery. Our dispatchers employ scripted calls to ensure consistent & accurate scheduling. Customers are given a 2nd call the day before delivery to coordinate with the customer's schedule. Also, customers are given the option of being notified on the day of delivery 1 hour prior to arrival to accommodate even the busiest schedules.
- Free Local Pickups
- Discounted Backhaul Programs
- Expediting Services Available
- Warehousing & Consolidation
- Packaging Services Available
- 24/7 Dispatching
- Online Order Tracking
- Container Receiving & Inventory
Copyright West Express Inc. 2019